Manages who can do what
- Organizations, users, roles, permissions
- Cluster lifecycle and configuration
- Fleet-wide audit
RemoteGenius splits global coordination from regional execution. Device operations keep running whether the cloud is reachable, degraded, or gone.
Identity, access, cluster structure — the Cloud Gateway owns those. Clusters run every device operation. No device ever holds a direct connection to the Cloud Gateway.
The split between control and execution is deliberate — the one invariant every other platform property rests on.
The Cloud Gateway never talks to your devices. Clusters are the only layer that does.
The Cloud Gateway does not proxy, relay, or tunnel device communication.
The Cloud Gateway coordinates identity, access, and cluster structure. Nothing wider.
Provisioning, configuration, and maintenance of every cluster the organization operates.
Multi-tenant organizations, user accounts, authentication, and federation into clusters.
Role definitions, permission assignments, and cluster-level access control across the fleet.
Centralized audit logs, organization-level activity tracking, and cross-cluster reporting.
Cloud-connected clusters pull user and org identity plus policy updates from the Gateway, and periodically push cluster inventory and usage data back. Maintenance work — software upgrades and the like — starts when an org admin triggers it through the Gateway, which relays the instruction to the cluster to run locally. Device management never touches the Gateway. Operators work the Cluster API and Dashboard directly.
A cluster is a self-contained regional service plane. It provisions devices, configures them, collects telemetry, and runs every operational workflow — cloud, on-premise, or hybrid.
Onboarding, registration, token-based authentication, and assignment to organization and cluster.
Real-time metrics, telemetry streams, event logs, and device shadow state — all stored locally within the cluster.
Device management APIs, configuration workflows, automation, scheduling, and streaming services.
Clusters do not depend on the Cloud Gateway to manage devices — they keep running when disconnected.
Clusters run more than one configuration path at once, so a mixed fleet stays under one plane.
Direct interaction with the device’s own web or local UI. Useful for vendor support, commissioning, and one-off work.
Standardized management through RemoteGenius APIs — abstracted, normalized, and automation-ready across vendors.
RemoteGenius supports three integration classes — from fully native devices to third-party APIs to legacy hardware retrofitted through a bridge.
Fully integrated with platform APIs. Direct control through cluster services with first-class feature parity.
Controlled via exposed vendor APIs. Integrated through Device Adapters that translate commands on the cluster side.
For devices without remote capabilities. A local bridge device connects to the target and relays control to the cluster.
Two building blocks decouple the control surface from physical device specifics:
A digital representation of device state. Provides a consistent control interface regardless of vendor or protocol.
Translate platform commands into device-specific actions — handling protocol differences and vendor config formats.
The separation of control and execution makes every deployment shape a configuration detail, not an architectural rewrite.
Fully hosted clusters. Minimal infrastructure responsibility on the customer side, with automatic scaling.
Fully self-contained clusters. No external connectivity required; manual or offline synchronization.
Combination of cloud and on-prem clusters. Central visibility with local execution where it matters.
The Cloud Gateway and clusters fail independently. A cloud outage never stops device control. Clusters keep running alone.
A Cloud Gateway failure does not affect device control
A cluster operates independently and continuously
Customers retain full control over where execution happens
Air-gapped, on-prem, and hybrid shapes are first-class
It is a distributed control system. The Cloud Gateway manages access and structure; clusters perform every device operation. Devices never connect directly to the Cloud Gateway.