Manages who can do what
- Organizations, users, roles, permissions
- Cluster lifecycle and configuration
- Centralized audit across the fleet
RemoteGenius separates global coordination from regional execution — so device operations keep running whether the cloud is reachable, degraded, or entirely absent.
The Cloud Gateway manages identity, access, and structure. Clusters perform every device operation. Devices are never directly connected to the Cloud Gateway.
The split between control and execution is deliberate. It is the single invariant that every other property of the platform depends on.
Cloud Gateway never communicates with your devices. Clusters are the only layer that interacts with devices.
The Cloud Gateway does not proxy, relay, or tunnel device communication.
The Cloud Gateway coordinates identity, access, and cluster structure. Its responsibilities are scoped tightly and deliberately.
Provisioning, configuration, and maintenance of every cluster the organization operates.
Multi-tenant organizations, user accounts, authentication, and federation into clusters.
Role definitions, permission assignments, and cluster-level access control across the fleet.
Centralized audit logs, organization-level activity tracking, and cross-cluster reporting.
Cloud-connected clusters pull user/org identity and policy updates from the Cloud Gateway; they periodically push cluster inventory and usage data back. Organization admins trigger maintenance operations (e.g. software upgrades) through the Gateway, which relays instructions to the cluster for local execution. Device management is handled entirely within the cluster — operators interact directly with the Cluster API and Dashboard, not the Gateway.
A cluster is a self-contained regional service plane. It provisions devices, configures them, collects telemetry, and runs every operational workflow — in cloud, on-premise, or hybrid environments.
Onboarding, registration, token-based authentication, and assignment to organization and cluster.
Real-time metrics, telemetry streams, event logs, and device shadow state — all stored locally within the cluster.
Device management APIs, configuration workflows, automation, scheduling, and streaming services.
Clusters do not depend on the Cloud Gateway to manage devices — they keep running when disconnected.
Clusters support multiple configuration paths side-by-side so heterogeneous fleets can be managed through one plane.
Direct interaction with the device’s own web or local UI. Useful for vendor support, commissioning, and one-off work.
Standardized management through RemoteGenius APIs — abstracted, normalized, and automation-ready across vendors.
RemoteGenius supports three integration classes — from fully native devices to third-party APIs to legacy hardware retrofitted through a bridge.
Fully integrated with platform APIs. Direct control through cluster services with first-class feature parity.
Controlled via exposed vendor APIs. Integrated through Device Adapters that translate commands on the cluster side.
For devices without remote capabilities. A local bridge device connects to the target and relays control to the cluster.
Two building blocks decouple the control surface from physical device specifics:
A digital representation of device state. Provides a consistent control interface regardless of vendor or protocol.
Translate platform commands into device-specific actions — handling protocol differences and vendor config formats.
The separation of control and execution makes every deployment shape a configuration detail, not an architectural rewrite.
Fully hosted clusters. Minimal infrastructure responsibility on the customer side, with automatic scaling.
Fully self-contained clusters. No external connectivity required; manual or offline synchronization.
Combination of cloud and on-prem clusters. Central visibility with local execution where it matters.
The Cloud Gateway and clusters fail independently. A cloud outage never stops device control. A cluster can operate continuously on its own.
A Cloud Gateway failure does not affect device control
A cluster operates independently and continuously
Customers retain full control over where execution happens
Air-gapped, on-prem, and hybrid shapes are first-class
It is a distributed control system. The Cloud Gateway manages access and structure. Clusters perform all device operations. Devices are never directly connected to the Cloud Gateway.